Almost every job under the sun demands that you have ‘good communication skills’, but what exactly does the phrase mean? Here are some pointers.
Good posture, a smile and strong eye contact show that you are reliable, friendly and have an enthusiastic attitude towards your work. Positive body language can communicate how on-the-ball you are before you even open your mouth!
Being a clear, confident speaker will help you get on with everyone around you. Speak audibly, at a measured pace, convey your ideas in a logical way, and always stick to work appropriate topics. Mumbling and rambling on make you look disorganised and nervous. Making an effort to remember people’s names also makes a good impression.
THE WRITTEN WORD
Writing is a vital, and often overlooked, part of being a top-notch communicator. Emoticons, text speak like ‘ur’ for ‘your’, missing capital letters, sloppy punctuation and spelling mistakes are all inappropriate at work. Proof read everything!